FAQ

Why should l use Allevents.ng for my events?

We save you the cost and time of going to public areas to sell or buy tickets, as you can do it from the comfort of your home and at any time. It is an easy and stress-free way to share your events, sell tickets to your events or buy tickets to events. Allevents.ng provides a system and marketplace that connects online event advertisers and the public by saving costs and providing the best ticketing deal for every unique event in Nigeria.

How do I get started?

First head to "SUBMIT EVENT/SERVICE" , create an account by heading to No Account? Click here to Register. Create an account with your email. A confirmation link will be sent to your email, click on the link to confirm and update your profile information. If you don’t find the confirmation link in your inbox, kindly check your junk/spam box. Mark the email as not junk/spam, click the confirmation link to complete creating your account.

How can l buy tickets?

You can search through language options which direct you to the region, or type in the name of the event in the search bar on the homepage. Click on the event and it will lead you to the ticket section where entry price to the event will be stated. If the event has multiple dates, select the date of interest, price, fill your name and proceed to buy your ticket.

How can l sell tickets?

Log in to your account and if you do not have an account with us, sign up with your email here. Confirm the link sent to your mail, choose “Create Event/Service” from your profile dashboard option and upload the event. Fill in the event information, select "sell tickets through Allevents.ng", set the ticket price, complete the form by filling in the bank account that ticket sales will be paid out to. Your event will go live after it has been reviewed and approved by our admin. This may take less than 30 minutes during the office hours (08:00 to 17:00) and longer if the event is posted between 18:00 to 07:00.

However, in case further clarification is needed concerning your event, we will contact you before such event can go live. You may also contact us at selltickets@allevents.ng

When does Allevents.ng payout sales made from event?

Allevents.ng makes a payout of ticket sales to the event organiser 24 hours after completion of event, if the event takes place during a weekday.  If the event takes place during a weekend, a payout is made on the first working day.

How can l promote my event?

Log in to your account and if you do not have an account with us, create one by signing up your email here. Confirm the link sent to your email, choose “Create Event/Service” from your profile dashboard options. Once your event is reviewed and approved you can now promote the event. Head to "Upgrade Event/Service" from your dashboard options. Select the event you want to promote and complete the payment for the promotion to have effect.

If you simply want to promote an event that is uploaded already, head to your profile dashboard and click "Upgrade Event/Service". Select the event you wish to promote and how long you want your event to be promoted. You may also contact us at promotemyevents@allevents.ng

I want my event to permanently be on the first page. How can I achieve this? 

If you want your event to gain more visibility, promoting it will help you achieve this. By promoting your event, it will permanently be placed on the first page either for week or a month. How the event is permanently on the first page depends on what you pay for. To promote your event head to Upgrade Event/Service on your dashborad. Select the event you wish to promote, add it to the chart. Proceed to complete payment.

Does Allevents.ng offer extra services?

Allevents.ng offers extra services to those that choose to subscribe. To see the different extra services offered, log on to your account, head to subscription on your dashboard.

How will I receive my ticket?

To receive your ticket head to Get My Tickets. Paste the payment reference that was generated when you bought the ticket here, you can now download your ticket. 

Your payment needs to go through before a ticket can be downloaded. Copying the payment reference without completing the payment will not generate a ticket.

I forgot to copy the payment reference, can I still access my ticket?

 Yes, you can! A receipt for the ticket will be sent to the email that was stated when buying the ticket. On the receipt find the Customer ID. Copy the number stated as the Customer ID, head to allevents.ng,Get My Tickets paste it here. You can now download your ticket.

My payment went through but I cannot access my ticket. What now?

If your payment went through and you cannot find your payment reference, send a mail to support@allevents.ng or simply send a message through the chat box on the website and we will retrieve your ticket and send it to you by email.

 I have an e-ticket which l have printed out, will it be accepted for entry into the event?

Yes, both the electronic ticket and the standard ticket are valid for entry.

Make sure you keep it in a safe place and that all information on the ticket can be easily accessed—a ticket where the information cannot be read is not valid.

I posted an event but can't find it. Why?

You can keep track of your events by logging in to your account and clicking “My Event/Service”. Here you will be able to find all your uploaded events and the event status.

You can also use the search function to find your event.

How do l know if the event l have paid for is postponed, rescheduled or cancelled?

If the event you have paid for is postponed, rescheduled or cancelled, you will be able to find information reagrding this on one of our social media platforms.  We update information regarding the event on all our social media platforms. You can find us on, Instagram , Facebook, Twitter.

What happens if my event is cancelled?

If the event you have paid for is cancelled and not rescheduled, do not worry we will refund your money!

We will also give updates on the latest information regarding the events and guide you on the refund process. However, this may take some time because of administrative processes and confirmation of ticketing. It is also very important to have a proof of your online ticket. If you have changed your mail or your phone number, please notify us as soon as possible.

How can l confirm my purchase after payment?

We refer to the term “complete purchase” when we receive the equivalent money in our account for the ticket you have ordered for. All completed purchases will automatically generate unique tickets which can be downloaded on the website furthermore a receipt of the completed purchase is sent to your email.  If you cannot download a ticket when you make a purchase, then your order did not go through. Bank Payments can sometimes take some hours before going through alternatively you did not complete the payment process.

 Are my card details safe with you?

Yes, we use 'Secure Socket Layer' (SSL) technology to encrypt your payment card to ensure your details are safe.

If the FAQs did not answer any of my queries, how do l contact you?

If all the frequently asked questions above did not answer your questions, please get in touch with us through mail on support@allevents.ng or give us a call during office hour (08:00-16:00)