FAQ

Why should l use Allevents.ng for my events?

We save you the cost and time of going to public areas to sell or buy tickets, as you can do it from the comfort of your home and at any time. It is an easy and stress-free way to share your events, sell tickets to your events or buy tickets to events. Allevents.ng provides a system and marketplace that connects online event advertisers and the public by saving costs and providing the best ticketing deal for every unique event in Nigeria.

 

How do I get started?

First go to the www.allevents.ng , click on login and sign up with your social media account or your email. A confirmation link will be sent to your email, click on the link to confirm and update your profile information.

 

How can l buy tickets?

Start by searching for the event you are interested in through the different options we have provided on the website. You can search through language options which direct you to the region, or type in the name of the event or the city at the search bar on the homepage. Click on the event and it will lead you to the ticket section where entry price to the event will be stated. Payment gateway option can be selected after you have provided the necessary information.

 

How can l sell tickets?

Log in to your account and if you do not have an account with us, sign up with your social media or email. Confirm the link sent to your mail, choose “sell ticket” from your profile dashboard option and upload the event, fill in the event information and set the ticket price. Your event will go live after it has been reviewed by our admin. This may take less than 30 minutes during the office hours (08:00 to 17:00) and longer if the event is posted between 18:00 to 07:00.

However, in case further clarification is needed concerning your event, we will contact you before such event can go live. You may also contact us at selltickets@allevents.ng

 

How can l promote my event?

Log in to your account and if you do not have an account with us, create one by signing up via your social media or email. Confirm the link sent to your email, choose “Manage Events” from your profile dashboard options. Then add your events, fill in the event information and select from the promotion features how long you want your event to be promoted before the event takes place.

If you simply want to promote an event that is uploaded already, go to your profile dashboard and click “promote event”. Select from the promotion features how long you want your event to be promoted before the event takes place. You may also contact us at promotemyevents@allevents.ng

 

How will I receive my ticket?

Your ticket information will be delivered through options you choose (email or phone) when making the payment. However, a confirmation of the payment needs to take place before a ticket is sent out to any of the options you choose. A receipt for the ticket will be sent to the option that was chosen when buying the ticket.

 

I have an e-ticket which l have printed out, will it be accepted for entry into the event?

Yes, both the electronic ticket and the standard ticket are valid for entry.

Make sure you keep it in a safe place and that all information on the ticket can be easily accessed—a ticket where the information cannot be read is not valid.

 

I posted an event but can't find it. Why?

You can keep track of your events by logging in to your account and clicking “Manage Events”. The list of events you have uploaded will be under “your events”. You can verify the events status by clicking “view my events overview”. This will take you to another page where you can see if your event is live or yet to be approved.

To make your experience on Allevents.ng as secure and safe as possible, all posted events are reviewed against fraud and spam. Through verification from our admin department, what you have posted may take up to 30 minutes during office hours (08:00 to 17:00) before it goes live on our platform. However, it may take longer if the event is posted between 18:00 to 07:00.

If after 24 hours you have not seen your event, please check the email account you provided and try to post again or contact us at support@allevents.ng

 

How do l know if the event l have paid for is postponed, rescheduled or cancelled?

If the event you have paid for is postponed, rescheduled or cancelled, we will send a notification to you through the email or phone number you provided. We will also give updates on the latest information regarding the events. So if you have changed your email or your phone number, please notify us as soon as possible.

 

What happens if my event is cancelled?

If the event you have paid for is cancelled and not rescheduled, do not worry we will refund your money via the event organiser or the promoters!

We will also give updates on the latest information regarding the events and guide you on the refund process. However, this may take some time because of administrative processes and confirmation of ticketing. It is also very important to have a proof of your online ticket. if you have changed your mail or your phone number, please notify us as soon as possible.

 

How can l confirm my purchase after payment?

We refer to the term “complete purchase” when we receive the equivalent money in our account for the ticket you have ordered for. All completed purchases will automatically generate unique tickets which will be sent to your email or phone number.  If you do not receive a ticket when you make a purchase, then your order did not go through. Bank Payments can sometimes take some hours before going through. We will encourage you to try again until your order is completed and you receive an e-ticket to your event as a confirmation of your order.

 

Are my card details safe with you?

Yes, we use 'Secure Socket Layer' (SSL) technology to encrypt your payment card to ensure your details are safe.

 

If the FAQs did not answer any of my queries, how do l contact you?

If all the frequently asked questions above did not answer your questions, please get in touch with us through mail on support@allevents.ng or give us a call during office hour (08:00-16:00)